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Hours Of Operation:

Main Office: Monday – Friday: 8:30am – 5:00pm PST
*Canadian & USA Holidays we are closed.
*Individual Project Managers hours may vary.

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How long does an SEO campaign take to see results?

We start seeing human results in 3-6 months. Depending on the market, it could be faster than that but we like to set realistic expectations for our clients. Often backlink building happens in the first 3 months, and you may see an uptick in bot traffic during this time, but rarely do you see human users until the campaign matures.

What are turnaround times like?

Our SEO campaigns get off the ground in 48 hours. We launch the first of the content in the first week, and drip the rest over a period of 75 days.

How will I know if my SEO is getting better?

We can tell within the first 2-3 weeks if a campaign will perform well. Within this time we are constantly monitoring it to make sure it's getting the attention of Google's bot traffic.

If we see there is no bot traffic in the first 2-3 weeks, then we try producing new content with juicier keywords at no additional cost.

Are you experts in our industry?

No. We are not niched in any specific industry. We believe that our campaigns bring value regardless of their market because our tactics are so versatile.

Also, since we work with many different industries, we may connect certain clients to eachother to provide added value. For example, we may connect an equipment rental company to a financial lender; or a dealership to a software company that builds car apps.

What does communication look like?

We operate within regular business hours, and are in the process of creating a hub for clients to meet and network (still in development).

Our own communication is primarily through Zoom, email, text, phone, and the occasional owl post. Our calendars have dedicated client space so getting a hold of us at any point is a painless process.

Will I have a dedicated rep?

You will have a maximum of 2 points of contact. These will either be the sales representative you spoke to, our project manager, or the data scientist in charge of your campaign.

The project manager or sales rep will always be available to answer any questions and follow up with resources you request. The data scientist will provide monthly campaign updates, reports and offer suggestions moving forward.

How should I contact you?

Our inbox and phone lines are always monitored on weekdays from 8am to 5pm PST. The best way to reach your project manager or data scientist is via email, or to book an appointment on our calendar (we provide a dedicated link on kickoff).

Are there any contracts or minimums?

Yes. Since SEO is a long-play strategy we require a minimum commitment of 3 months. This way we can track progress over the course of those months and compare them to any data you had previously.

What is your onboarding process?

After the initial call in which you decide to move forward, we book a Teck Call or as some call it a Kickoff call. This is a 45 minute meeting where we ask for access to any accounts or analytics that we require, and make sure everyone has everything they need to move forward. This is a perfect time to ask last minute questions, confirm the keywords that were found in the market research, and set the first check-in about 4-6 weeks in advance.

Who don't you work with?

Due to the nature of our SEO campaigns, we refrain from working with politicians and religious organizations.